Vehicle service history
Each car shows its tire sizes, rotations, repairs and invoices in date order.
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Customer Portal Website for Tire Shops
A customer portal website for tire shops keeps each driver's tire history, service dates and quote approvals in one secure login. SIZ Group builds it so the front desk can answer when the next rotation is due or what size is on the car without digging through paper invoices.
01
How tire work flows today and where records get lost
Most tire shops keep records in a point-of-sale tool, a folder of paper invoices and a few notes beside the register. A customer who asks when their tires were last rotated may need five minutes of searching, and a fleet manager with twenty vans can wait a day for one invoice. Tread readings are often written on the back of a receipt and lost.
The break happens when a driver needs proof of past service, such as for a warranty claim or before selling a car. Without one record, the shop repeats checks it has already done or turns the customer away. A portal that stores each visit by vehicle gives the counter one answer to those questions. A customer selling a car often asks for the full list of services, and the portal produces that list in a few taps.
02
What the operations manager needs the portal to prove
An operations manager signs off on a portal when it cuts repeat questions and keeps fleet records accurate. They will check that each vehicle shows the correct tire size, the last rotation date and the next service due, and that a fleet manager sees only the vans on the account. Quote approvals should carry a time and a name.
Those checks should be tested with real vehicles before launch. Sample records for one car, one fleet van and one declined quote should display correctly, and reminders should fire only for customers who opted in. When the first two weeks of records match the paper files, the counter trusts the portal.
- Tire size and rotation due date shown for each vehicle
- Quote approvals recorded with time and approver
- Fleet views limited to each company's own vehicles
- Service reminders sent only to opted-in customers
- An access log the operations manager can review
03
Fitting in with the tire shop's existing systems
A tire counter typically runs a point-of-sale system alongside a distributor's fleet tool. The portal should read visit and invoice records from whichever one holds them, so no visit is typed twice. The fields available get checked on the free scoping call. Staff accounts should be removed the day someone leaves, and the admin screen should make that a single step.
Where there is no connection, a nightly export can carry visits and invoices into the portal, and the page shows when it last synced. Photos of worn tread or a damaged sidewall can be uploaded at the counter from a tablet. The approach works across tools, so a later change of software does not strand the records.
What you get
Key features
Rotation and service reminders
Opted-in customers receive a reminder when a rotation or inspection is due.
Quote approval
Quotes are approved or declined in the portal, with a timestamp and a copy.
Fleet accounts
Businesses see every vehicle on their account and book fittings in batches.
04
Privacy and consent rules for tire records
A portal holds names, phone numbers, vehicle identification numbers and service history, which together can identify a driver and their car. Access should be role-based and logged, and customers should see only their own vehicles. Most states have breach notification laws, so the shop needs a named contact and a clear incident process.
Texted service reminders go only to customers who agreed to them, and the portal stores that agreement with a timestamp. Payment details never touch the portal, which shows receipts with the last four digits. Pages should work with a screen reader under WCAG 2.2.
- Role-based access for counter, fleet and admin users
- Access logs kept and reviewed each month
- Opt-in records for text reminders
- Receipts showing only the last four card digits
- A retention rule for old vehicle records
05
Rolling out the portal so the counter and customers use it
The portal works when the counter sends its link at every visit. Put it on the printed invoice, the rotation reminder text, the email receipt and the sign by the register. Staff should mention it when a customer asks about their tires, because that is when they are most ready to use it.
Fleet managers need a short walk through before they rely on the portal. Show them where each van's record lives, how a quote gets approved and how to request a new fitting. A few minutes on real vehicles prevents a flood of phone calls in the first week.
06
How to measure whether the portal is cutting calls and paperwork
Track the record lookup calls the counter takes each week, the share of rotations booked from reminders and the fleet quotes approved within a day. Those numbers show whether the portal saves time. Page views and logins only show that people visited.
Look at which reminders lead to a booking and which get ignored. A reminder that always arrives a week early may need to move closer to the due date. Review the figures monthly and adjust reminder timing and the fleet views customers use most.
Can a fleet manager see only the vehicles on their account?+
Yes. A fleet account sees the tires and invoices tied to its own vans and nothing else. The fleet contact can request a new fitting, and the operations manager can review every sign-in.
Will a customer portal website for tire shops show our full inventory?+
No, and it should not. The portal shows the customer's own records, such as tire sizes and service dates, rather than stock levels. Quotes that include new tires are confirmed by the counter before the customer approves them.
How do reminders work for customers who do not want texts?+
Reminders go by text or email only to customers who have opted in, and each message includes a stop option. Customers who decline can still log in and check their service dates whenever they need to.
How much does a customer portal for a tire shop cost?+
Service history and reminders cost less than a full fleet build, and fleet accounts add to the total. The overall range is $300 to $2,200 based on scope, with the final figure set in writing after the free scoping call.
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Let's make it happen
Keep every tire record one search away
A free scoping call looks at your records, reminder rules and fleet needs. Scope and price come back to you in writing.