Department role pages
Front desk, housekeeping and dining each get a page with shifts, duties and guest standards.
A recruitment website for boutique hotels puts front desk, housekeeping and dining roles on one careers page and routes each applicant to the right department head. Small hotels hire guest-facing staff year round, so the site has to stay easy to keep current.
Boutique hotel jobs compete for staff with larger chains that have big careers pages and recruiting teams. A small property can stand out by showing what the team is like, the guest experience it protects and the shifts it offers.
Candidates for front desk and housekeeping roles often apply from a phone between other jobs. They want to see the shift pattern, the pay structure and whether weekend cover is required before they fill in anything.
For a general manager or a small HR team, the page is the first filter. Applicants who arrive knowing the schedule and the guest standards make the first interview far more productive.
Employers face clear limits on pre-offer questions, so the form should gather work history and availability and steer clear of age, marital status or family plans. Employment eligibility verification happens at hire, and the form should say so plainly.
If the hotel runs background checks, the Fair Credit Reporting Act requires a clear, separate disclosure and written authorization before the check. Capture that consent in the applicant record, and set a retention period for candidates who are not hired.
Explain tip sharing, service charges and the overtime policy in plain language before the application starts. Candidates who discover the split only after accepting an offer often leave within their first training shifts.
Front desk hiring gets a short page of its own, and so does each other department. The front desk page explains evening and night shifts and the guest standards expected at check-in. The housekeeping page states how many rooms a shift covers and what the work involves physically.
Dining roles need a clear picture of service style, the breakfast schedule and how tips are shared. Say whether the restaurant is open to the public or serves resident guests only, because that changes the hours and the pace.
Keep the list short and accurate, since three clear role pages do more than a long index of vague titles. Each page should open with the shift pattern, so readers know the commitment before they read the duties.
Front desk, housekeeping and dining each get a page with shifts, duties and guest standards.
Applicants mark weekend, holiday and split shifts, which are often the constraints that decide a hire.
Background check consent is captured as its own step, and eligibility checks are explained as happening at hire.
Each application reaches the head of the department it applies to, with a short summary attached.
Tip sharing, service charges, overtime and training pay are explained before the application begins.
Routing should follow the department. Front desk applications go to the front office manager, housekeeping job applications go to the head housekeeper, and dining applications go to the restaurant lead, with each summary sent to the right person.
Hospitality staff applicant tracking works best when availability is captured in a grid that shows weekend, holiday and split shifts, since those constraints often decide a hire. Ask for languages spoken and certifications only where the role needs them.
Keep the first conversation short. Name, contact details, availability and a note on relevant experience are enough to decide whether to call.
Share the link with the current team first, since staff often know someone who wants a similar role. Post it on the hotel's own website and on the staff notice board, where people who already know the property will see it first.
Ask department heads to review new applications each morning and agree how quickly a candidate gets a call. A slow reply is the quickest way to lose a strong applicant to another hotel on the same street. A candidate who hears back within a day is more likely to show up for the interview.
Post-launch support covers role changes and wording updates when employment rules change. The careers page should always match the job that is actually open.
Judge the page by the quality of applicants and the speed of hiring, not by visits alone. A form that starts many applications but finishes few needs shorter questions.
Count open roles still unfilled at the start of the busy season, and compare that count with last year's. A smaller gap is the outcome the careers page should deliver.
Find out where each new hire first heard about the job. Those answers show which channel deserves more of the team's time.
The careers page can highlight roles that open ahead of the peak, such as housekeeping for the holiday run, and then step them back once they are filled. Returning staff see the next round first. Routing rules stay active all year, so applications arrive sorted.
Yes, where the role needs it, such as a front desk position that greets international guests. Make the question optional or tied to the job, and do not ask about national origin. An employment adviser should review the wording before launch.
The consent step has to come before the check begins and must be a standalone document under the Fair Credit Reporting Act. The site records that consent in its own field so the team can prove it was given. Counsel should review the wording against your state's rules.
Department pages and routing rules are the two things that move the figure, and the result always falls inside the $300 to $2,200 range. The agreed price is written down after the free scoping call. Wording updates later are covered by post-launch support.
Start with the free scoping call and we will map the department pages, availability grid and routing, with the price agreed in writing.