Visit request form
Visit type, dates, time windows and pet details are captured in one structured request.
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Booking and Intake Website for Pet Sitting Agencies
A booking website for pet sitting agencies lets owners request visits, share feeding routines and confirm access arrangements without a long chain of texts. SIZ Group builds the booking and intake flow so the office manager can assign each visit to the right sitter the same day.
01
Why sitting bookings get tangled
A pet sitting agency lives or dies on the handoffs. An owner texts about a week in Lisbon, the office manager writes the dates into a shared calendar, and the sitter receives a message the night before with half the instructions. Visit windows overlap, a cat's feeding time gets lost in a long thread, and nobody is certain whether the lockbox code was confirmed.
Bookings also collide with each other. Two sitters can be promised the same client, or one sitter can be booked for a morning walk and an overnight stay across town. The agency only sees the clash when the sitter calls from the driveway, and by then the owner has been told everything is covered.
- Visit requests spread across texts, emails and voicemails
- Feeding routines typed into a thread the sitter may never open
- Lockbox and alarm details shared in plain messages
- Double-booked sitters found out on the day of the visit
02
What the office manager needs to see before approving
The office manager approves the site when pet sitting online booking can take a request without a phone call and place it on the right sitter's schedule. They want to see a request for three drop-in visits a day during a holiday week, check that the sitter's diary blocks those times, and receive a confirmation the owner can read on a phone.
They will test the awkward requests. A same-day booking should be accepted but flagged, an overnight stay should ask whether the sitter already holds a key, and a request outside the service area should show a clear message instead of failing silently. Every edge case should land in the queue the office manager already uses.
The intake form also has to stop the costliest mistakes. The access method, the emergency vet and the feeding routine should be required fields, and the owner should accept the cancellation policy before the booking is confirmed.
03
A booking website for pet sitting agencies, from first request to first visit
A new client finds the agency while planning a trip and opens the drop-in visit page. They choose the dates, the visits per day and a preferred time window, then add the cat's name, age, feeding amounts and the vet's contact details.
Next comes the access step, which the pet sitter intake form handles with a short set of choices. The client chooses whether to hand over a key, use a lockbox or share an alarm arrangement. The form explains that codes are kept in the agency's system rather than sent by email. The request is marked for approval, and the office manager confirms the sitter's availability the same day.
The confirmation names the sitter, lists the visit windows and offers a meet-and-greet slot. On the first visit, the sitter opens the visit card on a phone, reads the feeding routine and checks in with a short note, so the client sees the first update before dinner.
What you get
Key features
Sitter availability check
Requests are matched against sitter diaries, so double bookings are caught before a confirmation goes out.
Access and feeding record
Routines and access arrangements are stored once and shown to the assigned sitter at the start of each visit.
Confirmation with the visit plan
Owners receive the sitter's name, the visit windows and the meet-and-greet slot in a single message.
04
Fitting in with the tools the agency already uses
Most sitting agencies already keep a calendar for pet sitting visit scheduling, a client list and an invoicing tool, and the booking site should work alongside them rather than replace all three on day one. A common setup is a shared Google Calendar for sitter diaries, QuickBooks for invoices and Stripe for card deposits.
We connect the booking site to the calendar and invoicing tool where the software allows it, and send bookings to a shared inbox where it does not. The aim is one record per visit, so the sitter, the office manager and the owner all see the same times, and nothing is copied by hand from one screen to another.
05
The information and access the agency must provide
Before the build, the agency hands over its service list with visit lengths and rates, its cancellation and holiday policies, the areas it covers and the insurance details it is ready to publish. It also shares each sitter's working area and usual availability, so requests can be matched to people who can actually attend.
Decide how access details are handled. Agree whether keys live in a safe, whether lockbox codes change after each visit and who is allowed to see them. The intake form should ask only for what the sitter needs, and the agency should write a short retention rule for every stored code.
- Service list with visit lengths and rates
- Cancellation and holiday policies in writing
- Sitter working areas and usual availability
- Handling rules for keys, lockboxes and alarms
06
How to tell whether the booking flow is working
Track the few figures the office manager already watches in the pet sitting reservation system. Count the calls asking for visit requests before and after launch, the share of requests that arrive complete, and the double bookings the system catches. Those numbers show whether intake is doing its job.
Watch the sitter side too. If same-day confirmations rise while missed updates fall, the agency is spending less time chasing and more time looking after clients. Review the figures monthly, and fix the one question where most clients stop.
Can clients still book by phone or text?+
Yes. The office manager can create and change any booking in the back office, and the client receives the same confirmation. Phone, text and online requests land in one calendar, so there is only one version of the schedule.
How does the system handle a visit outside a sitter's area?+
The request is accepted only when a sitter covers that area. Otherwise the owner sees a clear message with the nearest coverage, and the office manager can decide whether to add the visit by hand.
Where are lockbox codes and alarm details stored?+
In the agency's own system, with access limited to the sitter assigned to each visit and the office manager. They never appear in confirmation emails, and you set how long they are kept after a stay ends.
How much does a booking website for pet sitting agencies cost?+
The price depends on scope, which for a booking flow usually means the number of services, the sitter calendars and the access rules. Websites range from $300 to $2,200, and the figure is confirmed in writing after the free scoping call.
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Let's make it happen
Set up visit booking on a free call
Walk us through a typical week of requests and we will build the booking flow around it. Call +1 254 323 2698 or email info@sizgroup.com.