Drop-off windows
Riders pick a morning or afternoon slot, and the bench calendar blocks the time the job needs.
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Booking and Intake Website for Electric Bicycle Repair Shops
A rider with a dead battery or a braking problem wants a drop-off time before lunch, not a voicemail. SIZ Group builds a booking website for electric bicycle repair shops that collects the battery and bike details up front and confirms a drop-off window the rider can plan around.
01
Where e-bike repair bookings break down today
Riders often message a shop first and only then decide whether to bring the bike in. That message usually includes a vague symptom, such as the motor feels weak or the bike shuts off going uphill. The shop then needs the battery size, the bike brand, the display model and a photo before it can book a bench time, and each of those questions costs a reply.
Bookings also collide with the workshop's real constraints. A battery diagnostic needs the pack on a charger for a set period, a hub motor repair needs the wheel off the bench for a while, and a shipped battery has to arrive intact before anyone can look at it. A calendar that treats every bike as the same thirty-minute job will overbook the bench within the first hour of the day.
The person who answers the phone ends up matching bikes to slots from memory. When that person is out, bookings get double-booked or lost, and the riders who waited for an answer go to the next shop on their list.
02
What the office manager needs to see before approving the booking page
The office manager will judge the page on whether it stops the back and forth before a bike arrives. A request that comes in with the battery voltage, the bike brand, the symptom and a photo of the display saves two replies and makes the bench plan possible.
A demo should show the booking form on a phone, the confirmation message and the staff view that lists each booking by bench. It should also show how a shipped battery is booked, so the team can check the packaging rules before a box is opened on the bench.
- Booking form with battery voltage, bike brand, symptom and photo
- Choice of drop-off, shipped battery or diagnostic-only visit
- Confirmation with the drop-off window and packing advice
- Staff view grouped by workbench and by day
03
Launch features for the e-bike booking page, and what waits
Launch with the drop-off booking and the diagnostic-only visit, since those cover the bulk of bench time. Each option should have its own slot length and intake questions, so a quick display check does not take the place of a full motor rebuild.
Shipped batteries, deposits and a waitlist for bench time can follow once the team has used the basic booking through a busy summer. Each of those features touches shipping rules, payment handling or capacity planning, so it deserves its own review rather than a rushed add-on at launch.
What you get
Key features
Battery intake
Voltage, capacity and pack brand are captured with a photo of the label, so the bench can plan the test.
Diagnostic-only visits
A short slot for a fault check that can turn into a repair booking if the rider agrees.
Shipping guidance
Packing and carrier rules appear on the booking page and in the confirmation before a box is sent.
Staff bench view
Bookings are grouped by workbench and day, so the team can see the load before accepting a new job.
04
One rider's path from search to booked drop-off
A rider with a commuter bike searches for an e-bike repair near her office after the motor cuts out on the way home. The shop's page explains the diagnostic, and a short notice says drop-off windows open on weekday mornings. She picks a window and enters the battery size from the label on the pack.
She uploads a photo of the display error code from her phone and receives a confirmation with the bench time, a packing note and the name of the technician who will look at the bike. The office sees the booking with the photo already attached, so the shop can order a part before the bike arrives rather than after.
05
Booking mistakes to avoid on an e-bike repair project
A common error is treating every e-bike job as a fixed price and a fixed time. A battery that needs cell replacement behaves differently from a worn brake pad, and the booking page should reflect that difference with separate options rather than one button that promises a same-day finish.
Another mistake is hiding the shipping rules until the battery is already in the mail. Riders need the packaging and handling instructions on the booking page and again in the confirmation, because a damaged or badly packed pack is a safety issue for the carrier and the shop alike.
- Promising a same-day finish for battery work
- Hiding shipping and packaging rules until after payment
- Asking for every detail before the rider describes the fault
- Sending bookings to a shared inbox nobody checks at weekends
06
What sets the cost of an e-bike booking page
Cost depends mainly on how many booking types there are, whether the workbench calendar connects to existing software and whether riders can pay a deposit online. Projects of this kind start at $300 and rise with scope, and the exact figure follows the features agreed in writing.
The surest way to hold the budget is to start with one calendar, two booking types and a clear confirmation message. Shipped battery handling, payments and a multi-bench view can be quoted as separate additions, so the shop chooses what to pay for and when.
Can riders book a battery that is being shipped in?+
Yes, if the shop accepts shipped packs. The booking can include a packing checklist and a confirmation that the carrier rules have been read. The shop can decline packs that arrive damaged, and the page should say so plainly.
Does the booking page show real bench availability?+
When the bench calendar is connected, riders see open slots for each option. When it is not, the request is held and staff confirm the window by reply, so the rider still gets a firm time.
What if the shop needs a part before it can finish the repair?+
The booking can still be made. The confirmation can say that the repair is scheduled once the part arrives, so the rider knows the drop-off does not guarantee a same-day finish.
Can the booking page handle urgent fault checks?+
It can offer a fault check as a short diagnostic slot. A battery that is swelling, hot or leaking needs a phone call and a clear instruction to stop charging, and the page should direct riders to that call rather than a form.
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Let's make it happen
Keep the bench full and the phone quiet
Describe your bench, your riders and the bookings you turn away today, and we will map a booking flow that fits. We come back with the plan and the price before anything is built.