Availability by window and vehicle
Open pickup windows that match the vans, cars and bikes you actually have on the day.
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Booking and Intake Website for Courier Companies
A booking and intake website for courier companies lets a sender request a pickup window, describe the parcel and get a confirmation without waiting for the office to pick up. We build availability requests, intake forms and confirmations that capture size, weight, addresses and signature needs before a driver is assigned.
01
Why courier bookings break when they depend on the phone
A courier office often takes booking calls during the busiest half hour of the day, while the dispatcher is still assigning yesterday's runs. A sender who reaches voicemail may book with the next company in the search results. An online request that shows open windows removes that dependence on a single phone line.
Intake matters as much as the booking itself. Parcel size, weight, whether a signature is needed and whether the receiver is in at a given hour decide which vehicle goes out and what the run costs. When those details arrive after a driver has been dispatched, the run is either rebooked or delivered late.
02
How a booking moves now and where it gets stuck
A typical booking starts as a call or an email. The office writes the details on a dispatch sheet, a driver gets a message, and confirmation goes back to the sender by text. Any change is handled by phone. The sheet is only accurate while the person who keeps it is available to update it.
The stuck points are predictable. Two requests for the same window get booked because nobody can see the other one, a request for a van goes to a bike courier, and the sender never hears that the time has moved. Each problem is small, but together they add up to missed runs and repeat calls.
- Two bookings made for the same window with no shared view
- Vehicle type chosen from memory rather than from parcel size
- Time changes made by a driver's text that the office never logs
- Confirmations sent by hand, often late in the day
03
A sender's booking from first visit to confirmed pickup
A small business owner who ships orders every afternoon opens the booking page on a phone. They enter the pickup address, choose a window from the open slots and pick a van because the parcels are large. The intake step asks for the box count, the approximate weight and whether a signature is needed at delivery.
The request appears in the office's approval view with the parcel details attached. The office confirms the window, the confirmation message goes out with a reschedule link, and the dispatcher assigns the run to a driver with the right vehicle. The sender watches the status change from requested to confirmed without making a call.
What you get
Key features
Parcel intake form
Size, weight, box count, signature and receiver hours captured before dispatch.
Approval queue
One view where the office confirms, moves or declines each request, with notes attached.
Confirmation messages
Each confirmation carries the window and a link to change it.
Status updates
Requested, confirmed, dispatched and delivered, visible to the sender on their booking.
Repeat booking for regular senders
Saved addresses and parcel details so a frequent sender can rebook in a few taps.
04
Rules for licensing, insurance and customer data
Courier work sits under several rules, and the booking site should reflect only the ones you actually follow. Local and state requirements can cover business licenses and vehicle insurance, and interstate motor carrier work carries federal registration duties. Describe those accurately rather than guessing, and confirm the wording with your own compliance adviser before publishing service claims.
Customer data needs the same care. Store only what the booking needs, keep sender details out of public pages and tell customers what the form collects. Where you send text confirmations, the phone number field should come with consent to receive messages from your company.
05
What the office hands over before the build starts
Before the build, the office should gather the service areas, the vehicle types with their size and weight limits, the cutoff times for same-day bookings and the list of items you refuse. The site cannot make those choices for you, and the booking form will only be as useful as the settings behind it.
On the operational side, name the person who approves requests and the inbox that receives alerts. Limit calendar editing to staff who maintain it, and review the pricing rules for surcharges, waiting time and signatures together before go-live.
- Service areas by zip code, with the cutoff time for each
- Vehicle types, size and weight limits, and what each one carries
- Refused items and the reason for each refusal
- A named approver and an inbox for same-day alerts
- Pricing rules for surcharges, waiting time and signatures
06
Setting the cost and scope of the booking build
Cost depends on the number of booking rules, the vehicle types, the confirmation messages and any link to a dispatch system. A site with one booking form and email confirmations is a smaller project than one that matches vehicles to windows automatically. Builds in this category land between $300 and $2,200, based on scope.
Keep the first release modest. The free scoping call is where you choose which booking types go live, which messages are sent and how changes get approved. The rest is written into a later phase, and the price is confirmed in writing before work starts, with post-launch support after go-live.
Will customers still need to call us for urgent runs?+
Urgent runs can stay on the phone, and the site says so plainly. The booking page shows the cutoff for same-day requests and a number for anything outside it. That keeps urgent work with the people who can make the call, while the form handles routine bookings.
Can the booking link to our dispatch software?+
In many cases, yes. Dispatch and route tools often accept bookings through a web form, a connector or an import, and we confirm the route on the scoping call. Until the connection is live, requests arrive in a named inbox so none are lost.
How are time changes handled?+
A change requested by the sender or logged by a driver creates an update on the booking, and the office approves it before the sender sees a new window. Every change carries a timestamp, so disputes can be checked. The rules for changes are agreed with you in advance.
What should a sender enter on the form?+
The essentials are the pickup and delivery addresses, the parcel size and weight, the number of boxes and the window they want. Signature and receiver hours are optional but useful. Anything longer slows the sender down and rarely changes the first dispatch decision.
What does a booking and intake website for courier companies cost?+
Scope, not the category, sets the price, and the bracket runs from $300 up to $2,200. Booking rules, vehicle types and integrations are the main drivers. A written price follows the scoping call, and ongoing help is available once the booking page is running.
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Let's make it happen
Put courier bookings online without losing control of dispatch
Tell us how bookings reach your office today, which vehicles you run and where calls pile up. Those details shape the first release, and scope and price go into writing before any build.