Customer Self-Service App for Window Cleaners

Window cleaning is booked around weather, daylight and access to the outside of the house. A client who wants the front and back windows done before a dinner party needs to see the next available day, and a rain delay should reach them before the crew leaves the shop. Many households also expect the crew to arrive when the weather is right, so the forecast rule has to be clear from the first screen.

Clients also need to tell the company about things that change the job: a new storm screen, a second-story window that needs a ladder or a roof section that needs a different approach. A self-service app lets them add those details at the moment they think of them, so the crew brings the right equipment.

Start with the booking flow: choose exterior or interior windows, enter the number of stories and see the available days. Add a reminder the evening before and a weather notice when the forecast changes. These three steps remove most of the calls a window cleaning office takes in a week.

Leave gutter cleaning add-ons, pressure washing packages and a loyalty card for later. Each adds pricing rules. The first release should handle the standard job cleanly, with a clear quote based on window count and height.

• Booking by exterior or interior, stories and window count
• Evening reminder with the arrival window
• Rain notice with a one-tap rebook option
• Photo upload for a high or hard-to-reach window

Each property needs its window count by side, the story height, any screens or security bars, the parking and gate notes and a photo of hard-to-reach windows. Ask for the photos once, then keep them on the property record for future visits. Ask each new client for the same details, so the crew always knows how the house is built and what gear it will need.

Keep the access rules tight. Customers see their own bookings, the crew sees today's route and the notes for each home, and the office controls cancellation and refund decisions. Do not store gate or alarm codes in free text, and remove them when the customer ends service. Ladder and roof work also falls under the OSHA fall protection rules for employers, so the app should record each crew member's training.