Set type and length
Each set shows its length, its price and whether a patch test is needed before the first visit.
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Lash studio booking app that handles fills, patch tests and reschedules
A lash studio booking app lets clients choose a set type, pick an artist and book a fill or a patch test without messaging the studio. SIZ Group designs and builds it for iOS and Android, with health and sensitivity answers collected before the first visit.
01
How lash clients choose a studio, and what the booking app must answer
Lash clients usually choose a studio from an artist's work, a review about comfort, and the price of a set. Many want to know how long a full set takes, whether the adhesive is gentle on sensitive eyes, and whether the artist can fit them in before a wedding. Those answers are part of the decision.
The booking path should answer those questions before the client pays. A short description of each set type, the typical appointment length and an option for a patch test make a first visit feel safe and informed, and a studio that answers them clearly is easier to book.
02
What to build for the booking app first, and what to hold back
The first release should cover the parts of booking that drive most of the front desk calls: choosing a set type, picking an artist, seeing open times and confirming a fill. Each set type should carry its own length and price, and a fill should be booked as a rebooking of the same set.
Gift cards, membership plans and a retail store for aftercare products can wait for a later phase. They are useful later, but they do not help a client book a first set today, so they should not hold up the launch.
03
A step-by-step walk through the lash studio booking app for a first full set
A client planning a wedding for the spring opens the app on her lunch break. She chooses a classic full set, sees that the appointment takes about two hours, and picks an artist with an opening on Thursday.
The app asks her to complete a short patch test form covering eye sensitivities, past adhesive reactions and any eye conditions. It flags that a first set needs a patch test appointment, offers one with the same artist, and holds the slot while she confirms the deposit.
Before the visit, a reminder confirms the artist, the set type and the address, and asks her to avoid oil-based products the night before. On the day, the artist sees the patch test answers on the booking and can adjust the plan before starting.
What you get
Key features
Artist and open times
Clients see openings by artist first, along with the set types each one offers.
Patch test booking
A patch test appointment can be booked in the same flow, with the artist and time confirmed.
Fill rebooking
A fill is booked as a fill, with the artist's usual timing and the client's last set on file.
04
Connecting the booking app to the calendar and payments the studio uses
Most lash studios already run a booking product and a payment system. The app should build on those rather than create a second calendar, and each artist's times should come from the same source the front desk uses. Each link is agreed up front and tested with a real booking before launch.
Where the booking product offers an interface, the app can book directly. Where it does not, the studio keeps the product for the calendar, and the app handles the front-end path and reminders. We put that choice in writing before the build.
- Fresha, Vagaro or Square Appointments as the calendar of record
- Square or another card reader for deposits, with payments kept at the processor
- Google Calendar for the artist's personal and admin time
- Twilio or a similar service for reminders and confirmations
05
Mistakes we would steer lash studios away from on a project like this
The first mistake is making the intake form too long. A client who faces twenty questions before seeing a price will leave. Show set types, lengths and openings first, then ask the health and sensitivity questions once the slot is held.
The second is treating a fill like a new set. A fill is shorter, uses different steps and should be priced separately. If the app books the wrong type, the artist starts with the wrong plan and the client waits longer than expected.
- Asking for a long medical form before the client sees any prices
- Letting a fill be booked as a new full set by mistake
- Forgetting to block time for patch tests on the artist's day
- Sending reminders that leave out the oil-free instructions
06
Rolling out the booking app so artists and clients use it from the first visit
Start with two artists and their regular clients, and ask them to book the next fill through the app. Their feedback will show which questions feel helpful and which feel like paperwork, and the wording can be tuned before the whole list is invited.
Artists should know how to read the patch test answers on a booking and how to add a note after a visit. A short briefing and a printed card at the station are enough to start. Post-launch support can refine reminder timing once the studio sees when fills are usually booked.
Can a lash studio booking app handle first sets and fills differently?+
Yes. The app keeps the two flows apart, with a first set requiring the patch test and health answers, and a fill linking back to the client's last set on file. The artist can override the timing for a complex case, and that change is recorded.
How do you keep sensitive eye and health answers private?+
The answers appear only for the artist booked into the appointment, and they are not shown in reminders or messages. Access is set during the scoping call. Card details stay with the payment processor, so the studio never stores them in the app.
Will clients fill in the intake form on a phone?+
They will if the form is short, uses plain questions and saves progress. The form explains why each question matters, and it can be completed before the visit. We test it on a phone before launch, since most clients will use one.
What should the owner have ready before the build?+
Your set types with lengths and prices, the artist schedules, the patch test policy, the aftercare instructions and the questions you already ask in person. Two or three recent problem bookings help us design the checks. The scope and price follow in writing.
Let's make it happen
Fill more chairs and answer fewer calls
We start with a free scoping call, then send the scope and price in writing ahead of any design.