Retest reminders
Scheduled reminders follow the retest interval your company sets. Each one opens a repeat order with the home's details already filled in.
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Customer Retention App for Radon Testing Companies
A radon testing company app keeps homeowners coming back after the first result, with timely retest reminders, mitigation follow-ups and simple repeat orders. The SIZ Group team builds these as native or cross-platform apps, with mobile work priced from $4,500.
01
How work moves through a radon testing company today
Most radon jobs begin with a real estate closing, a home inspector's referral or a homeowner who heard about a neighbor's high reading. The kit goes out, the homeowner places it in the lowest livable level for the required period, and the sealed kit is mailed to a lab. Results usually arrive as a PDF by email, and a technician then calls to explain what the number means for that house.
The breakdown comes after the result. A reading above the action level leads to a mitigation conversation, which often stalls because nobody owns the follow-up. A result below the threshold gets filed, and the homeowner forgets about the house until the next sale. Without a reliable reminder to retest, the next job depends on memory and the occasional mailer.
02
What a radon testing company app must prove before marketing signs off
Marketing needs evidence that the app brings customers back, not just that it looks good. Record the baseline before launch: how many homeowners order a second test, how many accept a mitigation quote and how many send a referral. Those figures are the approval test, and they belong in the written scope.
Consent matters just as much. Text and email reminders must follow the Telephone Consumer Protection Act and the CAN-SPAM rules, so the app stores when each homeowner opted in and to which kind of message. A retention campaign that ignores those rules is a legal risk, not a marketing win.
- Repeat testing for homeowners, counted as second orders from one address
- Radon mitigation follow-up tasks that end in an accepted quote
- Referrals sent by existing customers, tracked by source
- Reminder messages sent only to homeowners with a recorded opt-in
03
A homeowner's path through the finished retention app
Picture a homeowner whose basement test came back above the action level. The app sends the result summary, a short explanation of the next steps and a button to request a mitigation visit. A few days later the technician's follow-up appears as an open task, with the lab report attached so nobody has to search an inbox.
If the homeowner declines mitigation, the radon retest reminder app sets a reminder for the interval your company recommends and saves that date to the account. When the reminder fires, one tap sends a repeat-test order with the home's address already filled in. The homeowner never has to phone the office to get back on the list.
What you get
Key features
Plain-language result summaries
Radon test result explanations match each lab reading to the next step, with a link to a certified technician who can answer questions.
Mitigation follow-up tasks
Office staff and technicians see every open mitigation conversation in one list, with reminders until the homeowner makes a decision.
Consent-aware messaging
Text and email go only to homeowners who opted in, and every message records the consent it relied on.
Referral and guide library
Customers can send a referral in a few taps, and short guides on retesting and sump pit testing keep them engaged between tests.
04
The information, content and access radon testing companies need to provide
We need the report format from your lab partner, the reading ranges your technicians use when they explain results, and the wording your team already gives customers about next steps. Each technician's state certification or license number should appear in the app beside their profile, so homeowners can verify who they are speaking with.
Content carries as much weight as code. A small library of short guides on retesting after a renovation, sump pit testing and reading a lab report keeps homeowners engaged between jobs. We also need access to your CRM or booking records and your email list, so existing customers arrive with their consent status intact rather than as an unchecked spreadsheet.
- Lab report formats and the readings your team explains
- State certification or license numbers for each technician
- Current follow-up emails and your mitigation partner list
- Read access to your CRM and the consent records behind it
05
What drives the cost and timeline, and how to keep scope under control
Cost comes mainly from the number of data sources and the number of customer journeys the app supports. A retest reminder with a result library is a far smaller build than a full mitigation sales pipeline. Each module is priced in the written scope, so marketing can see what every addition costs before approving it.
Timeline is set during the free scoping call, once we know which integrations are required and how many user roles the app needs. Scope stays under control when the first release is frozen in writing and new ideas go onto a second list for review after launch. Post-launch support covers fixes and content updates.
06
How to measure whether the retention app is working
Track repeat test orders as a share of completed customers, the number of retest reminders that turn into bookings and the share of mitigation follow-ups that close. Compare those figures with the same period before launch. Referral volume from existing customers, tracked through a homeowner referral program app, is another clear signal, since a homeowner who returns often sends neighbors.
Report consent status next to every result, so marketing can show that growth came from people who chose to hear from the company. If repeat orders do not rise after a full testing season, the reminder timing and the content need work before any new features are added.
Will the radon testing company app work with our current CRM?+
Often, yes. We first check whether your CRM offers an integration we can use before building a custom connection. Where none exists, the written scope shows the cost and which customer data moves between the two systems.
How do we keep the reminders compliant?+
Every reminder is tied to a recorded opt-in, and the app honors a stop request right away. We build the rules around the Telephone Consumer Protection Act and CAN-SPAM, but your own counsel should confirm them for each state you serve. We recommend that review before launch.
Can we import existing customers?+
Yes, as long as their records are accurate and they have agreed to be contacted. We import the consent status with each contact, so customers without consent are never messaged. Duplicate addresses are merged during the import.
How does the cost compare with a direct mail program?+
It depends on scope. A mail program carries printing and postage costs every campaign, while the app's costs are mostly the build and support. Mobile apps start at $4,500, and the exact figure is confirmed in writing after the scoping call.
Who keeps the app working after launch?+
Post-launch support covers bug fixes, content changes and updates that keep the app current with iOS and Android releases. Those terms are written into the contract next to the original scope.
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Let's make it happen
Turn one radon test into a repeat customer
Ask for a scoping call and receive your retest program scope in writing before any build starts.