Customer Retention App for Prosthodontic Practices

Follow-up for prosthodontic work usually starts at the fitting. The dentist checks the bite, the patient leaves with a home-care sheet and a note about when to return, and the front desk books a first check-up only if the patient asks. The recall for a crown, bridge or denture check often lives as a line in the chart rather than a date on the schedule.

Patients drift away for ordinary reasons. A denture feels fine for a while, so the adjustment goes unbooked. A bridge traps a little food, the patient assumes that is normal, and the check-up waits for a real problem. Crown and bridge follow-up often stalls at that first visit, and nobody notices until the patient returns in pain.

A patient fitted with a partial denture two years ago receives a reminder in spring that her annual denture check is due. The text came from the practice number, and her consent from the fitting is on record. She taps the link, sees two open slots and books a morning visit the following week. The confirmation includes a one-page guide on cleaning a partial denture overnight.

At the visit the prosthodontist notices a clasp is loose and recommends a reline. The app adds an adjustment reminder to the chart and moves the recall date. Two weeks later the patient receives a short message asking whether the new fit feels comfortable, and any reply goes straight to the clinical team.

A month after that, a neutral request invites her to leave a review on Google, with no reward attached. She does not leave one, so no further reminders go out. The app records the outcome, so the marketing manager can see how the sequence performed without guessing.

The practice provides the recall interval for each restoration type, written by the prosthodontist, along with the approved guides and the wording for any reline or adjustment invitation. Without those, reminders either pester patients or sound generic, and neither helps retention.

The team also provides consent records for dental patient messaging, imported before the first text goes out, plus read access to appointments and recall dates in the practice software. The business associate agreement is signed before any patient list is connected, and the brand assets the marketing manager wants used are shared at the same time.

• Recall intervals written by the prosthodontist for each restoration type
• Approved guides for denture cleaning, bridge care and reline questions
• Written text and email consent records, imported before the first message
• Read access to appointments and recall dates from the practice software